Shipping policy

Thank you for shopping with Marjorie Cosmetics 💖
We aim to provide a smooth and reliable delivery experience for all of our customers.
Please read our shipping policy carefully before placing your order.

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1. Order Processing

All orders are processed within 2–5 business days after payment is confirmed.
During peak periods or promotions, processing times may take slightly longer.

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details.

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2. Shipping Times

We work with trusted logistics partners, including CJ Dropshipping, to ensure fast and reliable delivery.

Estimated delivery times are as follows:

⚠️ Please note: Delivery times are estimates and may vary due to customs clearance, local postal delays, or high-demand periods.

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3. Tracking Information

Once your order is shipped, you’ll receive a tracking number via email.
You can use this number to track your package on our website or through the carrier’s online portal.

If you don’t receive your tracking details within 7 days, please contact us at sabernadia1960@hotmail.com.

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4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and order weight.
We also occasionally offer free shipping promotions, which will be clearly displayed on our website or announcement bar.

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5. Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to import duties, customs taxes, or fees.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We recommend checking your country’s customs policies before placing an order.

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6. Lost or Delayed Packages

While rare, if your package is significantly delayed or appears lost, please contact us.
We will open an investigation with our logistics provider.
If the package cannot be located, we will either send a replacement or issue a refund.

Please allow a reasonable time for international shipments, as delays may occur beyond our control (e.g., customs, holidays, weather conditions).

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7. Wrong Address Disclaimer

It is the customer’s responsibility to provide the correct shipping address.
We cannot refund or replace orders that were shipped to an incorrect address provided by the customer.

If you need to update your address, contact us immediately within 24 hours after placing your order.

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8. Contact Us

For any questions regarding your order or delivery, please reach out to our support team:

📍 Store Name: Marjorie Cosmetics
🏠 Address: 34 Avenue de Saint-Just, Marseille, France
📧 Email: sabernadia1960@hotmail.com
📞 Phone: +33 779 13 30 47