Refund policy

Thank you for shopping with Marjorie Cosmetics 💖
We want every customer to have a smooth and satisfying experience with our products.
Please take a moment to read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Due to the nature of beauty and cosmetic products, we only accept returns for defective or damaged items.

To qualify for a return:

  • The product must be unused, unopened, and in its original packaging.

  • You must contact us within 7 days of receiving your order.

  • You must provide photo or video evidence clearly showing the issue.

Once your return request is approved, we’ll provide detailed instructions for returning the product.
Please note: returns sent without prior approval will not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used beauty and skincare products

  • Makeup, creams, or personal care items once the seal is broken

  • Gift cards, promotional items, or discounted products

We appreciate your understanding — this policy ensures that all customers receive brand-new, safe, and hygienic products.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us immediately at sabernadia1960@hotmail.com

  2. Include your order number and clear photos/videos of the issue.

  3. Once verified, we’ll offer a replacement or a full refund, based on your preference.

We take quality very seriously and always aim to resolve any issue quickly and professionally.

4. Refund Process

After your return is received and inspected:

  • We’ll send you a confirmation email regarding your refund status.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

If you haven’t received your refund after this period, please check with your bank or payment provider, as some institutions take longer to process refunds.

5. Order Cancellation

Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.
Once your order has been fulfilled, it can no longer be cancelled.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Recheck your bank account

  • Contact your credit card company or payment provider
    If you’ve done this and still haven’t received it, please contact us at sabernadia1960@hotmail.com.

7. Contact Us

For any questions or concerns about your order, please reach out to us using the details below:

📍 Store Name: Marjorie Cosmetics
🏠 Address: 34 Avenue de Saint-Just, Marseille, France
📧 Email: sabernadia1960@hotmail.com
📞 Phone: +33 779 13 30 47
🕒 Support Hours: Monday–Sunday, 9:00 AM – 6:00 PM (GMT+1)

We’re always happy to assist you and ensure you have the best shopping experience with Marjorie Cosmetics.